We're here to help
Have a question about one of our apps or games, a billing issue, or a privacy request? Reach out — Each message is reviewed by our support team.
General support
Bug reports, feature requests, or "how do I…" questions about any of our apps or games.
support@tecknack.co.ukWe aim to respond within 48 hours.
Billing & refunds
All purchases are billed by Apple or Google, so refunds and disputes start there. Stuck? We'll help you find the right place.
Apple: reportaproblem.apple.com
Google: Play Store → Order history
Privacy requests
Access, correction, or deletion requests under GDPR, CCPA, or for a child's information.
privacy@tecknack.co.ukRequest account & data deletion
The fastest way to delete your account is in-app, under Settings → Account → Delete Account. If you can't access the app, you can request deletion here:
Email support@tecknack.co.uk from the address linked to your account, with the subject line "Delete my account," and tell us which app you used and your in-app display name. We'll confirm receipt and complete deletion of your account and associated personal data within 5 working days, except where we're required to retain certain records — see our Privacy Policy for details.
Frequently asked questions
How do I cancel a subscription?
Subscriptions are managed through your Apple ID (Settings → your name → Subscriptions) or your Google Play account (Play Store → Subscriptions), not through us directly. Cancelling there stops future renewals.
I think I was charged twice — what do I do?
Duplicate or unexpected charges are resolved through Apple or Google's own purchase history and refund tools, since they handle billing. If you're not sure where to start, email support@tecknack.co.uk with the app name and approximate date, and we'll help you find the right report.
How do I delete my account and data?
Use the in-app "Delete Account" option under Settings, or email privacy@tecknack.co.uk as described above. See the deletion section on this page for details.
Is this app safe for kids?
Some of our apps and games are designed for a general audience, and some are built specifically with younger players in mind — each app's store listing says which it is. Apps directed at children follow the additional protections described in Section 7 of our Privacy Policy, including no behaviorally-targeted advertising.
How do I report a bug or suggest a feature?
Email support@tecknack.co.uk with the app name, your device and OS version, and what you expected to happen versus what actually happened — screenshots help a lot.